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PR-010-2014

1,283 FILIPINOS SERVED BY
EMBASSY ON WHEELS IN AL KHOBAR

(Riyadh, 26 January 2014) – The Philippine Embassy in Riyadh conducted its third (3rd) mobile consular services or Embassy on Wheels (EOW) for 2014 (passport services only) at the Al Jazeera International School in Dammam on 24-25 January 2014.

The five-member Embassy team was led by Vice Consul Maria Angelica C. Genotiva, and assisted by the Filipino community in Al Khobar.

(Above:) Passport applicants being assisted by hired Filipino community encoders.

Hundreds of Filipinos availed of the 2-day EOW, and 705 Filipinos claimed their passports.

The team provided 519 passport renewal services and 1 lost passport application, extended 43 passports, provided 2 notarial and TD services and registered 13 births.

(Above:) The civil registry and passport extension desk at the EOW in Al Khobar.

A total of 1,283 services were provided during the 2-day EOW in Al Khobar, including those who claimed their passports.

The Filipinos who were able to avail themselves of consular services also accomplished 252 client feedback forms, out of 584 forms distributed.

The client feedback mechanism is part of the Embassy’s program to improve customer service. The following were the results of the survey:

QUALITY OF SERVICE EXCELLENT    SATISFACTORY   NEUTRAL UNSATISFACTORY   POOR  
COURTEOUSNESS 142 63 19 2 0
PROMPTNESS 128 65 24 4 0
KNOWLEDGE & ABILITY 127 61 21 2 0
FACILITIES EXCELLENT SATISFACTORY NEUTRAL UNSATISFACTORY POOR
COMFORT 126 69 24 3 0
CLEANLINESS 122 73 23 2 0
SUFFICIENCY 115 76 22 6 2

The next embassy on wheels in the same venue will be on 7-8 February 2014. (END)