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No. PR-012-2014

 

Philippine Embassy Receives 464 Passport Applicants
at the Riyadh 2nd Industrial City

 

(Riyadh, 04 February 2014) – The Embassy successfully conducted its first mobile consular activity at the 2nd Riyadh Industrial City on 01 February 2014. The consular outreach was held at the Dawah Islamic Center. The consular activity was able to process a total of 464 epassport renewals and 36 passport extensions.

"I thank the Dawah Islamic Center in the 2nd Industrial City and Sheikh Abdul Khaliq and the Filipino volunteers at the Center for allowing the Embassy to use their facility for this consular outreach at the Industrial City," remarked Philippine Ambassador to Saudi Arabia Mr. Ezzedin Tago.

Initially intended to accommodate 250 male passport applicants without online appointments, the consular activity was extended to accommodate 214 additional applicants bringing the total passport applicants processed on that day to 464 applicants.

In partnership with the Dawah Islamic Center, the Embassy is slated to conduct one mobile consular activity for each of the three remaining quarters of 2014. The next scheduled mobile service shall be on 05 April 2014. Male applicants may wish to coordinate with the Dawah Islamic Center for pre-listing.

Among those who were able to avail themselves of the consular services, 206 filled out and returned Client Feedback forms, out of 300 forms distributed. The client feedback mechanism is part of the Embassy’s program to improve customer service. The following were the results of the survey:

 

CLIENT FEEDBACK            
QUALITY OF SERVICE Excellent Satisfactory Neutral Unsatisfactory Poor Total
  COURTEOUSNESS 122 57 22 0 0 201
  PROMPTNESS 102 69 21 0 0 192
  KNOWLEDGE & ABILITY 103 67 17 0 0 187
FACILITIES            
  COMFORT 107 67 17 0 0 191
  CLEANLINESS 109 64 19 0 0 192
  SUFFICIENCY 108 66 18 0 0 192

 

END