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PR-024-2014

 

546 FILIPINOS SERVED BY
EMBASSY ON WHEELS IN RAS TANURA

 

(Riyadh, 22 February 2014) – The Philippine Embassy in Riyadh conducted its third (3rd) mobile consular services or Embassy on Wheels (EOW) for 2014 at the Rastanura Islamic Center on 14-15 February 2014.

The seven-member Embassy team was led by Vice Consul Maria Angelica C. Genotiva, and assisted by the Filipino community in Ras Tanura.

01(Above:) A passport applicant being assisted by Philippine Embassy staff.

Hundreds of Filipinos availed of the 2-day EOW, and 75 Filipinos claimed their passports.

The team provided 434 passport renewal services, extended 10 passports, and provided 27 notarial services.

02
(Above:) Filipinos waiting for their turn to renew their passports.

03
(Above:) The notarials desk at the EOW in Ras Tanura.

A total of 534 services were provided during the 2-day EOW in Al Khobar, including those who claimed their passports.

The Filipinos who were able to avail themselves of consular services also accomplished 335 client feedback forms, out of 435 forms distributed.

The client feedback mechanism is part of the Embassy’s program to improve customer service. The following were the results of the survey:

 

 

QUALITY OF SERVICE

EXCELLENT

SATISFACTORY

NEUTRAL

UNSATISFACTORY

POOR

 
 

COURTEOUSNESS

223

65

28

0

0

 

PROMPTNESS

91

79

32

5

0

 

KNOWLEDGE & ABILITY

95

80

23

0

0

 

FACILITIES

EXCELLENT

SATISFACTORY

NEUTRAL

UNSATISFACTORY

POOR

 
 

COMFORT

184

96

29

0

0

 

CLEANLINESS

194

91

20

0

0

 

SUFFICIENCY

175

94

28

1

0

 

04

The next embassy on wheels will be at the Al Jazeera International School in Dammam on 21-22 February 2014.  (END)