PR-028-2014
23 February 2014
Philippine Embassy Consular Outreach in Al-Khobar on
21-22 February 2014 Processes 568 Electronic Passports
(Riyadh, 23 February 2014) – The Philippine Embassy in Riyadh successfully conducted its second “Embassy on Wheels” in Al-Khobar for the month of February. Held on 21-22 February 2014, at the Al Jazeera International School in Dammam, the EOW was able to process a total of 568 electronic passports to Filipinos based in the area.
Vice Consul Winston Dean Almeda, who headed the Embassy team, expressed appreciation to the community volunteers who assisted during the consular outreach.
The Embassy team, assisted by Filipino community volunteers in the Eastern Region, was also able to process 7 lost ePassport applications, 49 passport extensions, 10 Reports of Birth (ROB), 76 notarial applications and 1 authentication certification.
The Filipinos who were able to avail themselves of consular services also accomplished 309 Client Feedback forms, out of 600 forms distributed. The client feedback mechanism is part of the Embassy’s program to improve customer service.
The following were the results of the survey:
QUALITY OF SERVICE |
EXCELLENT |
SATISFACTORY |
NEUTRAL |
UNSATISFACTORY |
POOR |
|
COURTEOUSNESS |
183 |
84 |
23 |
2 |
0 |
|
PROMPTNESS |
166 |
81 |
35 |
3 |
0 |
|
KNOWLEDGE & ABILITY |
164 |
91 |
23 |
2 |
0 |
|
FACILITIES |
EXCELLENT |
SATISFACTORY |
NEUTRAL |
UNSATISFACTORY |
POOR |
|
COMFORT |
154 |
108 |
26 |
1 |
0 |
|
CLEANLINESS |
140 |
113 |
22 |
1 |
0 |
|
SUFFICIENCY |
137 |
101 |
31 |
4 |
0 |
END