PR-036-2014
17 March 2014
Embassy Holds Passport Outreach at the Second
Philippine International School in Riyadh
(Riyadh, 17 March 2014) – The Philippine Embassy in Riyadh conducted mobile passport renewal services for female applicants at the Second Philippine International School in Riyadh on Friday, 14 March 2014, serving 138 passport applicants who did not have online appointments.
The Embassy team who assisted the applicants consisted of 8 members.
(Above:) Passport applicants being assisted in renewing their passports.
The Filipinos who were able to avail themselves of consular services also accomplished 75 client feedback forms, out of 115 forms distributed.
The client feedback mechanism is part of the Embassy’s program to improve customer service. The following were the results of the survey:
|
QUALITY OF SERVICE |
EXCELLENT |
SATISFACTORY |
NEUTRAL |
UNSATISFACTORY |
POOR |
|
|
COURTEOUSNESS |
55 |
20 |
1 |
0 |
0 |
|
|
PROMPTNESS |
51 |
22 |
2 |
0 |
0 |
|
|
KNOWLEDGE & ABILITY |
53 |
21 |
1 |
0 |
0 |
|
|
FACILITIES |
EXCELLENT |
SATISFACTORY |
NEUTRAL |
UNSATISFACTORY |
POOR |
|
|
COMFORT |
45 |
26 |
5 |
0 |
0 |
|
|
CLEANLINESS |
48 |
23 |
4 |
0 |
0 |
|
|
SUFFICIENCY |
48 |
23 |
4 |
0 |
0 |
Ambassador Ezzedin Tago thanked the management of the Second Philippine International School in Riyadh who allowed this outreach activity.
The Embassy reminds all Filipinos on the need to check the validity of their passports, and apply for an appointment online at least 9 months before the expiry of their passport in order for them to ensure that they are not pressured should the passport’s validity expiry just when they need to travel.
